I cannot hear sound
Check media volume, Bluetooth or headphone output, and whether another app is using audio. Try playing a reference again.
We are here to help
Let us help you
keep playing.
Find guidance on common problems or contact the person responsible for FretUp.
Support by email
What happened?
Describe the situation with details that help reproduce the problem. Support is by email; there is no chat or live support on this website.
Write to support ↗breno@mayder.com.br
Help us
understand the context.
- Device model and system version.
- FretUp version and store used.
- What you tried to do, step by step.
- What you expected and what happened.
- Screenshot or video if needed, without personal data.
Do not send passwords, documents or payment data. Support does not need them to investigate an app issue.
Before you send
These tips may
already help.
The tuner cannot hear
Check microphone permission in system settings. Start listening and play one string at a time in a quieter place.
The reminder did not arrive
Check notifications, reminder preferences, focus mode and system battery restrictions.
The app asked for an update
Open the official store and update without uninstalling. If the version is not available, use Check again and tell support about the problem.
Understand the notices →My history looks different
Do not uninstall or clear data. Tell us if you changed devices, removed the app or updated it, and when you noticed the change.
I found a barrier
Include the screen, assistive technology and action you could not perform. This context helps us make a useful fix.
About accessibility →Keep your data. Progress stays on your device and is not automatically synced. Uninstalling or clearing data may erase history. Support does not receive and cannot remotely restore your local progress.