Answers to keep going

Fewer questions.
More time with your guitar.

Find guidance on study, sound, progress, permissions and updates.

Getting started and studying

Do I need an account?

No. FretUp works without registration. Preferences and history stay on your device.

Is it suitable for beginners?

The app offers fretboard exploration, references, exercises and tools that can support beginners. It does not replace individual guidance or promise a complete, validated course from beginner to advanced.

Do I need a guitar?

You can explore the fretboard and do digital exercises without an instrument. To apply learning to real playing and use the tuner with a guitar, you will need the instrument.

Does the app replace a teacher?

No. It supports your study. It does not provide individual teaching or guarantee learning results within a fixed time.

Can I study offline?

Bundled sounds, content and exercises work offline. Opening stores, support and other links, or checking updates, needs internet.

Are features the same in both stores?

Releases may happen at different times, and availability depends on the version, region and device compatibility. Check the app page in your store.

Sound, microphone and practice

Why can I not hear the sounds?

Check media volume and whether audio is going to headphones or a Bluetooth device. Close other apps using audio and try playing a reference again. If the issue continues, contact support without clearing your data.

Do I need to connect my guitar to my phone with a cable?

Not for digital exercises. The tuner uses your device's microphone with your permission. Exploration and bundled practice do not depend on an external audio interface.

Why does the tuner need microphone access?

It needs to hear the signal to show the note and tuning. Analysis happens on the device. You can deny or revoke permission; features that need to listen will stop working.

Does the app record or send my audio?

The listening flow analyses the signal locally. It does not send it to a server or save it as a recording through this feature. The update check does not send audio.

The tuner reading keeps moving. What should I do?

Reduce noise, bring the instrument closer and play one string at a time. Let the sound settle and check the tuning setting. If needed, compare with an independent reference and send details to support.

Is everything I play assessed automatically?

No. Digital exercises, self-reported practice and specific audio analysis features have different limits. A correct answer in the app does not prove physical performance of the same task.

Progress and permissions

Can I move my progress to another phone?

There is no automatic sync or progress transfer between devices. History stays in the local storage of the installation.

What happens if I uninstall?

Removing the app or clearing data may erase your history. Do not do this to fix a problem without talking to support. Local recovery copies are limited and are not an external backup.

Does listening to a preview count as completion?

No. Listening, reading, practising and completing an assessment are different actions. Visiting a screen or playing a preview does not automatically record a correct answer or mastery.

Do I need to enable notifications?

No. Local notifications are for reminders when you enable them. You can study without this permission and turn it off in system settings.

Why did a reminder not appear?

Delivery depends on permission, focus settings, battery saving and system rules. Check notification settings and reminder preferences in the app.

Updates and support

Why did FretUp ask me to update?

Versions with this control may show an optional notice or require an update when a valid remote rule sets a minimum version. Open the store shown by the app and update.

The update is not in the store. How can I continue?

Check the official page, reopen the store and use Check again in the app. If the store still does not offer the update, contact support. The operator can disable a restriction that is causing problems.

Where can I check price and compatibility?

On the official app page in the App Store or Google Play. This website does not promise a fixed price or distribute installation files.

How do I report a problem?

Email breno@mayder.com.br with your device, system, app version, steps, and expected and actual results. Remove unnecessary personal data from screenshots and do not send passwords.

Did not find your answer? Contact support. Do not uninstall or clear app data to try to fix a problem.